Dartington Benefits is a trading style of Dartington Wealth Management Limited which is Authorised and Regulated by the Financial Conduct Authority (FCA). Our firm’s reference number is 717593 and you can find details about our firm on the Financial Services Register. For any further information, please contact our Compliance Director.
We adhere to the 11 FCA principles which are that we must:
Principles-based regulation means placing greater reliance on:
and less reliance on:
The FCA’s aim is to focus more clearly on the outcomes they want to achieve, leaving more of the judgement calls on how to achieve those outcomes to the senior management of IFA firms. In certain areas FCA will continue to need to rely on detailed rules and prescriptive processes to ensure adequate consumer protection.
The detailed FCA rules / prescriptive standards unable to prevent mis-selling or market misconduct. FCA prefer regulation that focuses on outcomes rather than prescription. FCA believe that a large volume of detailed, prescriptive and highly complex rules can divert attention towards adhering to the letter, rather than the purpose of FCA regulatory standards.
For consumers and investors, the FCA’s belief is that their regulatory approach achieves outcomes that produce significant benefits both from more efficient markets and from firms better attuned to consumers’ needs.
We take complaints very seriously and we do everything we can to resolve them as quickly as possible. You can read how we handle complaints in our Complaints Procedure.
After we have investigated a complaint and provided our response, if you are not entirely satisfied with the outcome, you are able to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an agency for arbitrating on unresolved complaints between regulated firms and their clients and full details can be found on its website at www.financial-ombudsman.org.uk Further information can also be found in their leaflet : Your complaint and the ombudsman
We will treat all client information as private and confidential (even if you are no longer a client) except where we are permitted by law, required for audit purposes or where the disclosure is made at the client’s request or with the client’s consent.